At SkillForge, we are committed to ensuring your satisfaction with every purchase. Please review our refund and returns policy to understand your options in case you encounter any issues.
Digital Products
Since all our products are delivered digitally and are instantly downloadable, we cannot accept returns once the purchase is complete. However, we strive to resolve any concerns you may have regarding your purchase.
Refund Eligibility
Refunds will only be issued under the following circumstances:
- Technical Issues: If you are unable to download or access the product due to a technical error on our end.
- Incorrect Product: If you received the wrong product from us.
- Defective Files: If the product contains errors that render it unusable or incomplete.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us within 7 days of your purchase.
- Provide Details: Include your order number, the product name, and a description of the issue.
- Assessment: Our team will review your request and respond within 2 business days.
Non-Refundable Cases
- Change of mind after purchase.
- Failure to understand the product description before purchase.
- Issues caused by the customer’s software or hardware incompatibility.
Our Commitment
We aim to resolve all valid refund requests promptly and ensure your satisfaction with our services. If you have any questions or concerns, don’t hesitate to reach out to our support team.